Frequently Asked Questions (FAQ)

How can I place an order online?

You can place an order through the NG APPLIANCES SUPPLY website by selecting the desired products and following the checkout process.

What payment methods do you accept?

We accept credit/debit cards (VISA/MASTERCARD/AMEX, ETC.).

Can I modify or cancel my order after placing it?

It depends on the order status. If it has not been processed yet, it is possible to modify or cancel it by contacting customer service.

How do I know my order was confirmed?

You will receive a confirmation email with your order details and order number.

Do you ship all over the United States?

Yes, we ship to all of the USA.

How long does it take for my order to arrive?

It takes 3 to 5 business days.

How much does shipping cost?

Shipping costs may vary depending on the location and weight of the order. It is calculated at checkout.

How can I track my order?

You will receive a tracking link in your email.

What should I do if my order does not arrive or is lost?

Contact customer service for assistance and to resolve the issue.

What is your return policy?

Returns are accepted within 30 days if the product is in its original condition and packaging.

What products cannot be returned?

Items on sale, customized products, or tested electronic products.

How do I make a return?

Contact customer service to receive instructions on the process.

How long does a refund take?

It depends on the payment method, but generally between 5 and 10 business days.

Is it safe to buy on your website?

Yes, it is safe. NG Appliances Supply uses SSL encryption security protocols to protect your personal and payment data. We also accept secure and reliable payment methods to ensure a smooth shopping experience.

Why was my card declined?

Your card may have been declined for various reasons, such as insufficient funds, data entry errors, bank restrictions, or fraud protection measures. We recommend verifying the entered information, contacting your bank, or trying another payment method.

Do products come with a warranty?

Yes, most products come with a warranty. The duration and conditions depend on the manufacturer and the type of product.

Do you sell original spare parts?

Yes, we offer original spare parts to ensure compatibility and quality.

How do I know if the spare part is compatible with my appliance?

You can verify compatibility by checking the model and number of your appliance in the description or by contacting our customer service.

How can I contact you?

You can contact us by phone at (786) 498-2923 // (786) 391-2984, by email at nelson@ngappliancesparts.com, or through our website in the support section.

What are your customer service hours?

Customer service hours are Monday to Friday from 8:00 AM to 5:30 PM.